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Guest Experience Survey
Please tell us about your Luby’s experience...
Progress
About your visit
Date of visit:
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
01
02
03
04
05
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07
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31
2023
2022
2021
2020
2019
2018
2017
2016
2015
2014
2013
2012
2011
2010
2009
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1915
1914
1913
1912
1911
1910
1909
1908
1907
1906
1905
1904
1903
1902
1901
1900
Time of visit:
12
11
10
9
8
7
6
5
4
3
2
1
00
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
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35
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41
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49
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51
52
53
54
55
56
57
58
59
AM
PM
I visited Luby's today for:
Select...
Breakfast
Lunch
Dinner
Your Name:
Your Email:
How likely are you to recommend this Luby's to family, friends or colleagues?
10 - Extremely Likely
9
8
7
6
5
4
3
2
1
0 - Not at All Likely
Evaluate today’s visit on the timing and overall speed of service:
Excellent
Above Average
Average
Below Average
Poor
Which of the following is/are reason(s) for the score you gave?
Waited too long in the service line
Waited too long at the cashier station
Waited too long for drink refills
Waited too long for plates to be cleared
Felt rushed
Waited too long for items ordered from wait staff
Waited too long in the Food To-go area
Waited too long in the Drive-thru
Other
Please explain:
Evaluate today’s visit on the food (such as quality, appearance, temperature, taste & portion size):
Excellent
Above Average
Average
Below Average
Poor
Which of the following is/are reason(s) for the score you gave?
Temperature of the food
Food was over-seasoned
Food was under-seasoned
Small portion
Presentation of the food
Food didn’t match expectations
Food was undercooked
Food was overcooked
Other
Please explain:
Please evaluate today’s visit on the dining environment / atmosphere:
Excellent
Above Average
Average
Below Average
Poor
Which of the following is/are reason(s) for the score you gave?
Lack of cleanliness in Dining Room
Lack of cleanliness in Counter area
Lack of organization/order
Too loud/noisy
Music Selection
Decor
Unpleasant smell
Restrooms need attention
Unpleasant Staff Behavior
Other
Please explain:
Evaluate today’s visit on the service you received:
Excellent
Above Average
Average
Below Average
Poor
Which of the following is/are reason(s) for the score you gave?
Salad Server
Vegetable Server
Entree Server
Bread Server
Pastry Server
Waitstaff Service
Other table waitstaff (not your server)
Manager
Walk-in Food To-go service
Drive-thru Food To-go service
Other
Please explain:
Did you raise a problem or issue of any kind to your server, manager, or staff?
No
Yes
Was your issue/problem resolved to your satisfaction?
No
Yes
Anything else you think we need to know?
If there is anything else you would like to discuss about this visit, we would be happy to contact you. Please leave your:
Click “Submit” to submit your survey.
Submit the Survey
Luby's respects your privacy. This information will only be used for entry to our monthly sweepstakes or if a reply is necessary per your survey submission. You will not receive any marketing emails from our company.
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