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Guest Experience Survey

Please tell us how your Luby's experience was and be entered into a monthly drawing for a $100 gift card!

Progress

About your visit

Date of visit:
Time of visit:
I visited Luby's today for:

Your Name:
Your Email:

How likely are you to recommend this Luby's to family, friends or colleagues?

10 - Extremely Likely
9
8
7
6
5
4
3
2
1
0 - Not at All Likely

Evaluate today’s visit on the timing and overall speed of service:

Excellent
Above Average
Average
Below Average
Poor

Which of the following is/are reason(s) for the score you gave?

Waited too long in the service line
Waited too long at the cashier station
Waited too long for drink refills
Waited too long for plates to be cleared
Felt rushed
Waited too long for items ordered from wait staff
Waited too long in the Food To-go area
Waited too long in the Drive-thru
Other

Please explain:

Evaluate today’s visit on the food (such as quality, appearance, temperature, taste & portion size):

Excellent
Above Average
Average
Below Average
Poor

Which of the following is/are reason(s) for the score you gave?

Temperature of the food
Food was over-seasoned
Food was under-seasoned
Small portion
Presentation of the food
Food didn’t match expectations
Food was undercooked
Food was overcooked
Other

Please explain:

Please evaluate today’s visit on the dining environment / atmosphere:

Excellent
Above Average
Average
Below Average
Poor

Which of the following is/are reason(s) for the score you gave?

Lack of cleanliness in Dining Room
Lack of cleanliness in Counter area
Lack of organization/order
Too loud/noisy
Music Selection
Decor
Unpleasant smell
Restrooms need attention
Unpleasant Staff Behavior
Other

Please explain:

Evaluate today’s visit on the service you received:

Excellent
Above Average
Average
Below Average
Poor

Which of the following is/are reason(s) for the score you gave?

Salad Server
Vegetable Server
Entree Server
Bread Server
Pastry Server
Waitstaff Service
Other table waitstaff (not your server)
Manager
Walk-in Food To-go service
Drive-thru Food To-go service
Other

Please explain:

Did you raise a problem or issue of any kind to your server, manager, or staff?

No
Yes

Was your issue/problem resolved to your satisfaction?

No
Yes

Anything else you think we need to know?

If there is anything else you would like to discuss about this visit, we would be happy to contact you. Please leave your:

Click “Submit” to submit your survey and enter into a monthly drawing for a $100 gift card!

Luby's respects your privacy. This information will only be used for entry to our monthly sweepstakes or if a reply is necessary per your survey submission. You will not receive any marketing emails from our company.

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